Refund policy
At a glance
All sales are final. Every bottle is engraved by hand to your specifications, which makes it yours alone and impossible for us to resell. That said, if something arrives damaged or we send the wrong item, we make it right.
- Damaged on arrival: replacement of the identical item, or store credit if it’s out of stock.
- Wrong item received: we ship the correct one and cover the return label.
- Report within 3 business days of delivery, with photos.
- Not yet in production: cancellation may be possible; a fee of up to 10% may apply.
- Undeliverable or refused: engraved bottles can’t be resold, so any refund is partial and at our discretion.
If something is wrong with your order
Exchanges and store credit are evaluated case by case, in the following circumstances.
Damaged product
If your product arrives significantly damaged, you may be eligible for a replacement with an identical item. If that item is out of stock, you may qualify for store credit equal to the purchase price of the damaged item, including shipping costs.
Minor scuffs, cosmetic marks, and small spills can occur in transit and are not considered significant damage.
Incorrect orders
If the product you receive does not match the item on your order receipt, we will ship the correct item once the incorrect item is returned using an EngraveVine-provided return label. If the correct item is no longer in stock, store credit will be issued for its purchase price.
How to make a claim
Inspect your order on arrival and contact us within three business days of delivery. Include your order number and clear photos of the sealed bottle and the packaging it arrived in. Claims made after three business days, or without photographs, cannot be evaluated.
Personalization
Engraving is reproduced exactly as submitted at checkout, including spelling, punctuation, dates, and capitalization. Please review your text carefully before ordering — errors in text you supplied are not eligible for replacement, refund, or store credit.
Cancellations
If you need to cancel an order that has not yet been engraved, packaged, or shipped, a refund may be issued at our discretion, and a restocking fee of up to ten percent (10%) may apply.
Once engraving has begun, an order cannot be cancelled. Contact us as soon as possible if your plans change; production usually starts the next business day.
Returned & undeliverable orders
Deliveries require an adult signature and cannot be left unattended. If you are unable to receive your order after the carrier’s designated number of delivery attempts, the package is returned to us.
An engraved bottle that comes back cannot be resold. It carries your name, your dates, your message — there is no second customer for it. For that reason we cannot refund a returned custom order as a matter of course. Any refund is partial, is issued at our sole discretion, and depends on what we are able to recover from the returned item.
In every case:
- Engraving costs are never refunded. The work is complete and cannot be undone.
- Shipping costs are never refunded. Where the order shipped free of charge under a promotion, forty dollars ($40.00) is deducted for shipping and handling.
- Where a refund is issued on a non-engraved item, a restocking fee of twenty-five percent (25%) is deducted.
- If the package is returned to us damaged, whether through failed delivery attempts or refusal of delivery, you are responsible for the full cost of the order and no refund is issued.
To avoid this, choose a delivery address where an adult over 21 will be available to sign. Many customers ship to a workplace for exactly this reason.
Please read this policy together with our Shipping Policy, Terms of Service, and Privacy Policy.
EngraveVine.com is operated by Gumma Enterprises Inc., a Michigan corporation. Last updated September 10, 2026.