物流政策

At a glance

Most orders ship the next business day. Every bottle is engraved by hand in our Michigan studio, and certain bottles — allocated, rare, or sourced to order — take longer to reach the bench. You’ll get tracking by email the moment yours is on its way.

Processing: usually the next business day; special-order bottles require additional time.
Transit: 1–5 business days, beginning once your order ships — not when it’s placed.
At delivery: an adult signature (21+) is required. Someone must be present with valid ID.
Ships from: Michigan, engraved and packed in our own studio.
Ships to: the United States only. No P.O. boxes.
Returns: all sales are final. Engraving is made to order and can’t be resold.

Processing & engraving

Every piece is engraved by hand in our Michigan studio. Most in-stock orders ship the next business day.

Some bottles take longer. Allocated releases, rare and vintage selections, and bottles we source to order must reach our facility before engraving can begin, and their timing varies with the supplier. Large or multi-piece orders and custom artwork also add time at the bench. When your order falls into one of these categories, we’ll tell you what to expect rather than leave you guessing.

Order cutoff. Orders placed Monday through Friday before 4:00 p.m. ET enter that day’s production queue. Orders placed after the cutoff, or on Saturday or Sunday, are processed the next business day.

Processing times are extended during the holiday season. If a deadline matters, contact us before ordering and we’ll tell you honestly whether we can meet it.

Inventory & availability

Items listed as “In Stock” are either held in our Michigan warehouse or readily available through one of our trusted suppliers. Where an item is sourced at the time of order, additional processing time applies before engraving and shipment.

Because sourced bottles arrive from the supplier after your order is placed, we may not know of a change in vintage, label, packaging, or bottle design until the product reaches our facility.

If something changes

If you noted in your order at checkout that you will not accept vintage or packaging changes, we will contact you before shipment. You may then approve the updated item, choose a comparably priced substitute, or request a refund.

When we reach out about a change or an availability issue, your order stays open for up to 7 business days. If we don’t hear back within that time, we’ll assume the change is approved and ship accordingly. If an item becomes unavailable entirely, that item is refunded and the rest of your order ships as scheduled.

Shipping methods & timing

Choose your service at checkout. Transit time begins when your order ships, not when it is placed. A Priority Overnight order placed on Tuesday afternoon is engraved and packed first, then travels overnight — it does not arrive Wednesday morning.

Standard — 3–5 business days in transit. Ground service within the continental U.S.
Express 2-Day — 2 business days in transit. Air service, business days only.
Priority Overnight — 1 business day in transit. Next business day after shipment.

Carriers do not deliver on weekends or holidays for these services. Shipping charges are based on weight, destination, and service level. Stock availability, weather, and carrier delays can affect delivery dates, and estimates shown at checkout are not guarantees.

Delivery & adult signature

Federal and state law require that alcohol be handed to an adult. Every shipment carries an Adult Signature Required notice, and the carrier must check identification at the door.

You must be at least 21 years old to place an order.
Someone at least 21 years old must be present to sign at delivery.
Nothing is left unattended, at any address, under any circumstances.

Choose an address where an adult will be available — many customers ship to a workplace for this reason. Inspect your order on arrival and report any discrepancy within three business days.

If an incorrect item arrives, email us a photo of the sealed bottle along with your order number. If you don’t hear back within 14 days, resend from a different email address if you can; occasionally a reply is caught by a spam filter.

Where we ship

We ship within the United States only.
We cannot deliver to P.O. boxes.
We ship only to states where common carriers will accept alcohol shipments; available destinations are reflected at checkout.

You are responsible for compliance with the laws of your state and locality regarding the receipt of alcoholic beverages.

Failed deliveries & returned packages

A returned package is expensive to recover, and engraved goods cannot be resold. If your order is returned to us after the carrier’s final delivery attempt:

A 25% restocking fee is deducted from your refund.
Shipping and engraving charges are not refunded.
Where shipping was free under a promotion, $40 is deducted for shipping and handling.
If the package is returned damaged, whether through failed delivery attempts or refusal of delivery, you are responsible for the full cost of the order.

We are not responsible for shipments lost after a hold request or a delivery reschedule made directly with the carrier.

Damage & weather

We pack every order to survive the trip. Even so, minor scuffs, cosmetic marks, and small spills can occur in transit, and EngraveVine is not liable for minor damage of this kind.

During extreme heat or cold, tell us if you would like your order held or delayed. Once a shipment is in transit, weather-related risk passes with the goods.

Changes, cancellations & final sale

Address changes

Request any address change as soon as possible after ordering. We will make reasonable efforts to accommodate it but cannot guarantee a change once an order is in production or in transit. Carrier fees for address correction are your responsibility.

Cancellations

Orders that have not yet been engraved, packaged, or shipped may be cancelled at our discretion, and a restocking fee of up to 10% may apply.

Final sale

All sales are final. Engraving is made to order and cannot be returned to stock. Where a return or exchange is approved at our discretion, engraved products carry a $40 reshipping fee.

Purchase of alcoholic beverages

By placing an order you confirm that you are at least 21 years of age and authorize EngraveVine to charge your payment method for the full order total.

You affirm that all items purchased are for personal consumption and not for resale. Sales tax is applied as required by your state or, where applicable, Michigan sales tax; you remain responsible for any local taxes imposed by your state. If an item is out of stock, we refund the portion of your order relating to that item.

Shipping laws & your responsibility

You are responsible for complying with all federal, state, and local laws governing the receipt of alcoholic beverages from out of state. You represent that you have obtained any necessary permissions, paid any required fees, are working with properly licensed intermediaries where required, and are legally entitled to possess the beverages. You and the person accepting delivery must both be at least 21 years old.

By purchasing on this site, you authorize us to appoint a common carrier and arrange transportation on your behalf. We make no representation regarding the legal requirements for shipping alcohol into any state; the destinations shown on our site reflect where common carriers are willing to deliver, not a legal opinion. You agree to indemnify and hold harmless EngraveVine and its affiliates against any claims, damages, or liabilities arising from the shipment of alcoholic beverages.

Several states limit the quantity of alcohol that may be purchased or transported across state lines without a license or permit. EngraveVine does not obtain permits or licenses on your behalf, and you are responsible for any applicable excise, use, or sales taxes.

If the law changes after you order

Should your state’s law change between the time you place an order and the time it ships, making importation unlawful, you may return the order for a full refund on submission of proof of the regulatory change. Returns must comply with Michigan law; returns across state lines are not permitted. Once an order has shipped, title has passed and no refund will be issued.

Title & transfer of ownership

EngraveVine does not ship wine or spirits directly. We coordinate shipment by engaging a third-party common carrier on your behalf, and by authorizing shipment you appoint us to do so.

Title to all goods passes to you when payment has been processed and all holds have cleared. Title to alcoholic beverages passes to you in the State of Michigan, at the moment the goods are collected by the common carrier. Risk of loss or damage after that point rests with you.

If you direct shipment to a state with restrictive or non-reciprocal alcohol shipping laws, you assume full responsibility for compliance with that state’s regulations.

Limitation of liability & warranties

Limitation of liability

EngraveVine is not liable for incidental, consequential, indirect, special, or punitive damages arising from your use of this site, whether or not such damages were foreseeable. Our total liability is limited to the value of your order.

Disclaimer of warranties

We work carefully, but inadvertent errors can occur. This site is provided “as is,” without warranties of any kind, express or implied, including implied warranties of merchantability and fitness for a particular purpose.

Force majeure

EngraveVine is not in default or liable for delay, failure of performance, or interruption resulting from causes beyond its reasonable control, including natural disasters, severe weather, civil disturbance, war, strikes, fire, carrier failure, or supply interruption.

General terms

We may modify prices at any time without notice and may correct pricing errors, including typographical mistakes, at our sole discretion.

We may update these terms at any time, and your continued use of the site constitutes acceptance of the current version. If you do not agree with these terms, please do not use the site. Access terminates automatically if you breach these terms or are under 21 years of age.

Section headings are for convenience and do not affect interpretation. References to “including” mean “including, without limitation.” If any provision is held invalid, illegal, or unenforceable, the remaining provisions continue in full force, and the parties will give effect to the intent of the invalidated provision to the extent the law allows.

Please read this policy together with our Terms of Service, Privacy Policy, and Return and Exchange Policy.

Questions about an order in progress? Reply to your order confirmation or call (586) 217-2074 and we’ll tell you exactly where your bottle is.

EngraveVine.com is operated by Gumma Enterprises Inc., a Michigan corporation. Last updated September 10, 2026.